Frequently Asked Questions


1. How do I book?
The preferred method is by telephoning us; alternatively you can go to the contact page and email us.

Our Calling Hours are:

Monday to Thursday >> 9am -8pm              Friday 9am - 9pm              Saturday 8am - 9pm            Sunday 8am - 8pm 

For all enquiries outside of these hours please send a request via the - contact us - section and our friendly staff will call or email you A.S.A.P 


2. How much notice do I need to give you for a booking?
You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment.


3. How much does it cost?
Please refer to the prices page for all our low hiring costs. These prices are a guide and may be higher in extreme busy periods.


4. What do the prices include?
All jumping castle booking prices include local delivery, a small charge may need to be charged for out of area deliveries, (please contact us for delivery rates.) You will also reveive a blower, extension cable, the price also includes set up, inflation and collection.


5. When are your Jumping Castles available?
Our Castles are available 7 days a week all year round, including Public Holidays.


6. How long do I get the equipment for?
4 hours, 7 hours, check out the prices page for full hiring time table.


7. Do you hire overnight?
Yes under certain circumstances this can be arranged, please contact us for more details.


8. Do I have to pay a deposit?
No.


9. How do I pay?
Most people choose to pay cash on delivery; Visa and Mastercard payments can be made on the day. Cheques WILL NOT be accepted on the day. Cheque payments need to be processed in sufficient time for funds to clear before the booking date. Direct Bank Deposit is available upon request, and must be made at least 3 days before the hire date.


10. What if need to cancel?
You need to provide us with at least 7 days notice of your intention to cancel; if you cancel less than 7 days we may not be able to rehire this castle out.


11. What if it rains?
99% of our castles have built in rain covers so can still be used in showery conditions. Jumping Castles should not be used in very heavy rain, due to safety reasons. If the weather is too bad we will ring you on the day to arrange another date.


12. Can the Jumping Castle be set up on a slope?
No, this is not possible however if it is a very slight slope it may be ok, you will need to discuss this prior to the booking.


13. How long does it take to set up/inflate/deflate/pack up the inflatable?
The Jumping Castles take approximately 15 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which Castle you hire.


14. How much space is needed?
We need a 1mtr wide clear access to deliver most castles. You will need to allow a minimum of 5mtr area for the castle to set up as the castles are (L4mtr x W4mtr x H5mtr). Please make sure all animal droppings, garden items such as garden toys, swings, slides patio furniture and rubbish etc, are removed from the area where the castle is to be sited.


15. When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle, you will need to provide a 240 volt mains power supply, also you will need to provide 2 forms of I.D., i.e. Drivers Licence, Utility Bill etc, this forms part of the hire agreement.


16. Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire.


17. Is there an age limit for children using the castle?
Yes all our castles are suitable for children up to and including the age of 12.


18. Once we have established that the castle for your party is available, we take your details and place them into our system. A confirmation letter will be emailed to you confirming your details.


19. What safety feature does your castle have?
Features include a properly designed entry way to ensure children can enter and exit the castle safely, unlike many standard jumping castles with an open front or sides, ours have full safety netting, which makes it almost impossible to fall out when children are inside the jumping castle. The jumping castles are firmly anchored to eliminate the risk of tipping over. The power leads and blowers have all met Australian regulations with regular safety checks and safety tagged by a registered electrician.


20. Can the castle operate on windy days?
Yes they can, however our stronger winds can be a bit too much for some of the castles, we have been forced to cancel some hires, but this is very rare. Some parents might get up set but your childs safety is important to us.